Payment & Cancellation Policy

 Payment Policy

1. Accepted Payment Methods: Bank transfer, credit cards, and e-wallets.

2. Project Payments: 50% upfront, and 50% upon delivery.

3. Monthly/Annual Services: Full payment must be made in advance.

4. Late Payment: The company reserves the right to suspend work or services in case of delayed payments.

5. Taxes & Fees: Listed prices do not include taxes or bank fees.

Cancellation & Refund Policy

1. Cancellation Before Start: The client is entitled to a full refund if the project is canceled before work begins.

2. After Work Has Started: The amount corresponding to the completed work will be deducted, and the remaining balance refunded.

3. Subscriptions & Short-Term Services: No full refund is available once the service has started.

4. Non-Refundable Services: Hosting services, domain names, and paid marketing campaigns.

5. Maintenance Packages: Annual or monthly maintenance packages can be canceled, but refunds are not available once usage has started.

6. Refund Method: Refunds will be issued using the same payment method within 14 business days from approval.

7. Advance Notice: For all cancellation or refund requests, the client must send an official email notification at least one month in advance.